The Science Journal of the American Association for Respiratory Care

1996 OPEN FORUM Abstracts

Silos to Tribes: Re-engineering Via Service Lines

Garry W. Kauffman, MPA, RRT Wednesday, November 6, 1996

This presentation is designed to meet or exceed the educational requirements of RCPs as concerns the reengineering of hospital and health system organization via the use of service lines. The following issues will be addressed with the goal of providing the attendees with the appropriate information that she/he may better understand the functionality of service lines, the impact on clinical service departments such as Respiratory Care, and the challenges inherent in this design.

* Environmental factors accelerating health care reform and reengineering

* Reengineering models utilized in the health care industry

* Issues of inconsistencies in coordination, communication, and collaboration between departments inherent in traditional department - based hospital organization

* Impact of department-based hospital organization in terms of quality, cost, and service

* Operational definition and functions of service line organizational design

* Expected outcomes of service lines

* Operational vs. market function of service lines

* Issues of integration and functionality of support departments, operative support services, and senior administrative/medical leadership

* Roles of clinical departments in service line design

* Demands placed upon clinical departments in service line design

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