The Science Journal of the American Association for Respiratory Care

2001 OPEN FORUM Abstracts

DEVELOPMENT OF APRODUCTIVITY MANAGEMENT SYSTEM FORPULMONARY FUNCTION

Richard Ford BS RRT, JefferyJohnson BS RRT, Tim Morris MD. University of California San DiegoMedical Center, San Diego, California

 Overview:The AARC Uniform Reporting Manual (URM) for Diagnostic Services provides activitytime standards and approach to develop productivity management systems for PFTLabs. There are however, many support activities in the URM that do not includetime standards, as well as activities that cannot be directly captured throughpatient charge systems. In such cases, each facility must assess the natureand duration of these activities and incorporate these ?non-allocated? timesin their productivity monitoring and reporting systems. We describe a methodof collecting information to identify the nature of activities and their associatedduration to develop a productivity management tool for PFT.

Methods: We elected to havestaff complete a daily activity record. The activity record facilitated theentry of an activity description/type, the time it started, the time it ended,and related comments. Detailed instructions were provided to staff to insureconstancy in making entries. Each staff member maintained activity entry overa 2-week period to account for a total of 93 workday profiles and over 600 activityentries. Data was analyzed to identify the type support task and the amountof time a PFT technician spent performing the activity.

Results:

ActivityTotal Timeper 8 Hour Shift

Caliberationand Prep

25

Equipment Troubleshoot/Service

10

Pagers/Phones/Communications

10

Inservice/Meetings

10

Housekeeping/EquipmentCleaning

15

Customer Service/ClientSupport

20

Document/FileProduction

45

Discussion: By identifyingthe time spent in support activities and utilizing treatment time standardsas outlined in the AARC URM, we developed a productivity management tool forPFT. The system has provided for an assessment of service demand and a new toolto better assess staffing requirements for new programs, to justify staff, andto flex and cross utilize staff with changes in work demand.

OF-01-154

You are here: RCJournal.com » Past OPEN FORUM Abstracts » 2001 Abstracts » DEVELOPMENT OF APRODUCTIVITY MANAGEMENT SYSTEM FORPULMONARY FUNCTION